Refund policy

Refund and Return Policy

Effective date: August 6, 2025

Fox Honey Farm accepts returns only for products that are faulty or damaged.

Return eligibility

To qualify for a refund:

  • The product must be faulty or damaged.

  • You must contact Fox Honey Farm and obtain return instructions before sending the product back.

  • The returned product must be received by Fox Honey Farm within 30 calendar days of the date it was delivered to you.

  • You must provide proof of purchase and, when requested, photographs or other evidence showing the fault or damage.

  • The product must be returned with its original packaging and included materials whenever reasonably possible.

We do not accept returns for changes of mind, personal preference, or products ordered by mistake.

Starting a return

Submit a request through the Fox Honey Farm contact page and provide:

  • Your name and order number

  • A description of the fault or damage

  • Photographs of the product and packaging, if requested

You may also call Daniel at 920-288-7462.

If the return appears eligible, we will provide return instructions. Authorization to send a product back does not guarantee a refund. Every returned product must be inspected before a refund is issued.

Return-shipping costs

Customers are responsible for all return-shipping costs, including returns of faulty or damaged products. Fox Honey Farm does not provide prepaid return labels or reimburse return-shipping charges, except where applicable law requires otherwise.

We recommend using a trackable shipping service. Fox Honey Farm is not responsible for returned products that are lost or damaged while being shipped to us.

Refunds

After receiving the returned product, we will inspect it to confirm that it is faulty or damaged. If the return is approved, we will refund the purchase price of the eligible product to the original payment method within 5–10 business days.

Original delivery charges and return-shipping costs are nonrefundable, except where applicable law requires otherwise. Your bank or payment provider may require additional time to post the refund.

If our inspection finds that the product is not faulty or damaged, no refund will be issued. We will contact you regarding the inspection result.

Contact information

Fox Honey Farm
N4839 County Road C
Freedom, WI 54165
Phone: 920-288-7462
Contact form: https://foxhoneyfarm.com/pages/contact